1. Introduction

Welcome to 5J Fragrance. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make a purchase, or contact us for support.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect personal and non-personal information to process your orders and improve our services. Types of data we collect include:

Personal Information: Name, email address, phone number, delivery address, and payment details.

Contact Form Information: Name, email, and message details provided for customer support.

Technical Data: Browser type, IP address, and cookies via Google Analytics and Facebook Pixel.

3. How We Use Your Information

We use the information you provide to:

- Process and deliver your orders.

- Contact you regarding purchases, delivery, or customer service queries.

- Send updates on order status via email or SMS.

4. Data Sharing

We only share your data when necessary to complete your order or improve your experience:

Courier Companies: We share only required details (name, address, phone, email) for delivery and tracking updates.

Analytics Services: Google Analytics and Facebook Pixel may collect anonymized traffic data to help us understand user behavior.

No other third party has access to your personal data without your explicit consent.

5. Payments

We accept secure payments via JazzCash, Easypaisa, and bank transfer. Transactions are processed by these platforms — we do not store your financial or card information on our servers.

6. Account Registration

Customers may create an account for faster checkout, but it is not required to place an order. Account info (name, email, saved address) is private and not shared externally.

7. Data Retention & Rights

We retain personal data only as long as necessary for order fulfillment, dispute resolution, or legal obligations. You can request deletion or updates to your data at any time.

To request access, correction, or deletion, contact us at info@5jfragrance.com.

8. Cookies & Tracking

We use cookies and similar technologies to improve functionality and personalize experience. These tools help with preferences, analytics, and marketing via Google and Facebook.

9. Contact Us

5J Fragrance
Ground Floor, Zainab Tower, Model Town Link Road, Lahore, Pakistan
Phone: 0321-7268689
Email: info@5jfragrance.com
Website: https://5jfragrance.com