1. What kind of products does 5J Fragrance offer?

We offer a wide range of premium perfumes and body fragrances for men and women. All our products are carefully selected to deliver long-lasting and authentic scents.

2. Do you have a physical store?

Yes! You can visit our outlet at Ground Floor, Zainab Tower, Model Town Link Road, Lahore to experience our collection in person.

3. How can I place an order online?

Simply visit our website 5jfragrance.com, select your desired fragrance, add it to the cart, and proceed to checkout. You can place your order with or without creating an account.

4. What payment methods are accepted?

We accept secure payments through JazzCash, Easypaisa, and Bank Transfer. You can choose your preferred option during checkout.

5. How long does delivery take?

Orders within Lahore are usually delivered within 1–2 business days, and nationwide orders take 2–5 business days depending on your location.

6. How can I track my order?

Once your order is dispatched, you will receive a message or email with tracking details from our courier partner. You can use that tracking number to monitor your delivery status.

7. Do you offer returns or exchanges?

Yes, we offer returns and exchanges under specific conditions. Please visit our Return & Exchange Policy page for complete details.

8. Can I cancel my order?

You can cancel your order within a few hours of placing it, provided it has not yet been dispatched. Once shipped, cancellations are not possible.

9. Is my personal information safe?

Absolutely. We respect your privacy and keep all personal data secure. For more details, please see our Privacy Policy.

10. How can I contact customer support?

You can contact our team via:

Phone: 0321-7268689
Email: info@5jfragrance.com
Address: Ground Floor, Zainab Tower, Model Town Link Road, Lahore