1. Overview

At 5J Fragrance, we aim to provide fast, reliable, and secure delivery for all orders placed through our website or physical store. This Shipping Policy explains how we handle processing, shipping, and delivery across Pakistan.

2. Delivery Coverage

We currently offer nationwide delivery across Pakistan through trusted courier partners. Orders are shipped from our main location in Lahore, Punjab.

3. Processing Time

All confirmed orders are processed within 1 to 2 business days after payment confirmation (excluding Sundays and public holidays).

Once your order is processed, you will receive a tracking number via SMS or email from the courier company.

4. Delivery Time

Estimated delivery times:

- Lahore & Major Cities: 1–3 business days

- Other Areas (within Pakistan): 3–5 business days

Delivery times may vary slightly based on courier workload, weather, or holidays.

5. Shipping Charges

Shipping charges are calculated based on the delivery location and order size at checkout. Occasionally, we offer free delivery promotions within Pakistan — details are mentioned on the product or checkout page when applicable.

6. Order Tracking

Once your order has been dispatched, you will receive an email or SMS from the courier company containing your tracking details. You can use the provided tracking link to monitor your delivery status.

If you face any tracking issues, you can contact us directly at info@5jfragrance.com or WhatsApp us at 0321-7268689.

7. Delays or Unsuccessful Delivery

While we ensure timely shipping, unforeseen circumstances (e.g., bad weather, remote locations, or courier delays) may cause slight delivery extensions. In case of unsuccessful delivery attempts, the courier may contact you for rescheduling.

8. Address Accuracy

Please make sure your shipping address, contact number, and email are accurate when placing an order. We are not responsible for delayed or undelivered parcels due to incorrect or incomplete information provided by the customer.

9. Damaged Parcels

If you receive a damaged parcel, please do not open it and contact us immediately with clear pictures or a short video. Our team will investigate and guide you through the replacement or return process.

10. Contact Us

For shipping-related inquiries, please contact our customer service:

5J Fragrance
Ground Floor, Zainab Tower, Model Town Link Road, Lahore, Pakistan
Phone: 0321-7268689
Email: info@5jfragrance.com
Website: https://5jfragrance.com